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Why haven’t I received an email invitation to ConDoc?

Still waiting for an email invitation to ConDoc? Here are some common reasons people do not receive an invite:

  • Check your junk mail/spam mail folder.
  • Have you confirmed that the ConDoc administrator set up your account?
  • Do you have more than one email address? Verify that the administrator sent the email to the account you are checking for an invite.
  • Verify that the administrator has entered the correct email address.
  • If your email account is managed by a company IT department, verify that the email was not blocked by a firewall. (The IP for the email may need to be added to a whitelist).
  • In order to receive the email, your device must be connected to the internet. Verify your connection is working.

Still no email? Contact us for support using the button below.

Updated on September 7, 2021

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